Torrance Area Auto Repair

My car broke down on Wednesday evening and AAA dropped my car off at a place that said they could only get to my car in 2 days. They told me to go next door to Walt's, who are Honda experts. Paul, the head mechanic told me he could look at it the next morning. Kay, the owner, dropped me off at my house. I found out the next day while he was fixing my car that he was actually backed up and squeezed me in. I got my car fixed quickly and it runs perfectly now. Walt's had great customer service and I would recommend them to everyone.

I like them and have been going there for years. The don't up-sale and Paul is very knowledgeable and can explain complicated mechanics in easy to understand terms. The reason I didn't give them 5 stars is because of their prices. They cost about as much as a dealer or more, but in the end you save money because they are honest.

This has to be the most honest and reliable service repair shop I've ever dealt with. Paul who has helped us on this occasion and past has always told us the truth. How I know that is because he doesn't up sale. Our battery has been draining, more from lack of driving and sitting idle and he could have come up with all kinds of reasons to have us fix different things and he didn't. He told us our battery is still good, no other item is causing it to drain, that we just needed to drive it more to keep batter charged. When we call our calls are handled immediately, very professionally mind you. Great place to take your car.

This has to be the most honest and reliable service repair shop I've ever dealt with. Paul who has helped us on this occasion and past has always told us the truth. How I know that is because he doesn't up sale. Our battery has been draining, more from lack of driving and sitting idle and he could have come up with all kinds of reasons to have us fix different things and he didn't. He told us our battery is still good, no other item is causing it to drain, that we just needed to drive it more to keep batter charged. When we call our calls are handled immediately, very professionally mind you. Great place to take your car.

Great

Good/honest mechanic. Saved me a lot of money that I would have spent at the dealer replacing my transmission fluid.(1/3 of the price:)

Found Walt's Auto Service when I went looking for a different auto repair shop for my 1990 Honda CRX SI, a long time ago. The independent Honda repair shop where I had been a customer for many years changed owners and it was time to move on. I've been a customer at Walt's Auto Service for........what must be going into a second decade by now. I first found them on a "Top 10" list in Auto Club's Westways Magazine of auto repair shops in Southern California. Then I began to notice that Walt’s made the "Daily Breeze's South Bay's Best" awards list year after year.Hondas and Toyotas (and their associated makes) are the automobiles that Walt's primarily repairs, but they are certainly perfectly able to diagnose and repair other makes as well.I took my 1990 Honda CRX SI to Walt's for many years until I gave it up in 2010, and now my 2010 Honda Accord is there for every oil change, service.....whatever it needs. At my very first Walt's visit, I liked how I could see AND watch (if I chose) my car being attended to, by simply standing in the customer parking area. All nine bays are visible. At Walt's, the standard is integrity, thorough inspections, industry-standard pricing (or better), Genuine Honda/Toyota parts, and same day service is the "norm" (with rare exceptions).This small, very personal staff has never disappointed. Kay, the owner and manager, is at the shop everyday and interacts with every customer. Paul, the ASE Certified Service Consultant and ASE Master Technician, will ALWAYS explain and show everything on the car that is an issue, without even having to ask him. (He knows I will look up parts online on my own otherwise.) I ask for these "teaching moments" and Paul always "makes time" to be sure that every customer is satisfied with their work when they drive away. He shows me the old, busted parts that came off my car, even if he has to scrape up the remains off the floor (and he has).Paul will always tell a customer "the whole situation". He never insists that any particular repair must be done immediately; unless, of course, there is a clear and/or catastrophic failure with a part, system, etc. If a repair or part replacement does not HAVE to be done today, Paul might say, "I would take care of (name a repair) within the next 'x' number of miles"..... or "Honda recommends that (name a part) be replaced every 'x' number of miles", but it is always YOUR choice, without any pressure. You will NOT find "upselling" at Walt's Auto Service. Prior neglect of your own automobile is certainly not to be blamed on ANY repair shop. Any "unexpected" repairs that are brought to your attention at Walt’s are simply a testament to the thoroughness of their highly-experienced technicians' inspections. As far as who "works the magic" in the service bays; Walt's employs two technicians, Francisco and Randy. Francisco is a fully certified ASE Service Technician/Specialist and has been servicing cars at Walt's for at least a couple of decades, I believe, and Randy has been there for many, many years as well. Talk about technicians that know EVERY one of their customer's cars..... inside and out.If my car was ever stuck out in the desert or anywhere else with a major problem, I would have it towed to Walt's Auto Service in Torrance without a second thought.

Found Walt's Auto Service when I went looking for a different auto repair shop for my 1990 Honda CRX SI, a long time ago. The independent Honda repair shop where I had been a customer for many years changed owners and it was time to move on. I've been a customer at Walt's Auto Service for........what must be going into a second decade by now. I first found them on a "Top 10" list in Auto Club's Westways Magazine of auto repair shops in Southern California. Then I began to notice that Walt’s made the "Daily Breeze's South Bay's Best" awards list year after year. Hondas and Toyotas (and their associated makes) are the automobiles that Walt's primarily repairs, but they are certainly perfectly able to diagnose and repair other makes as well. I took my 1990 Honda CRX SI to Walt's for many years until I gave it up in 2010, and now my 2010 Honda Accord is there for every oil change, service.....whatever it needs. At my very first Walt's visit, I liked how I could see AND watch (if I chose) my car being attended to, by simply standing in the customer parking area. All nine bays are visible. At Walt's, the standard is integrity, thorough inspections, industry-standard pricing (or better), Genuine Honda/Toyota parts, and same day service is the "norm" (with rare exceptions). This small, very personal staff has never disappointed. Kay, the owner and manager, is at the shop everyday and interacts with every customer. Paul, the ASE Certified Service Consultant and ASE Master Technician, will ALWAYS explain and show everything on the car that is an issue, without even having to ask him. (He knows I will look up parts online on my own otherwise.) I ask for these "teaching moments" and Paul always "makes time" to be sure that every customer is satisfied with their work when they drive away. He shows me the old, busted parts that came off my car, even if he has to scrape up the remains off the floor (and he has). Paul will always tell a customer "the whole situation". He never insists that any particular repair must be done immediately; unless, of course, there is a clear and/or catastrophic failure with a part, system, etc. If a repair or part replacement does not HAVE to be done today, Paul might say, "I would take care of (name a repair) within the next 'x' number of miles"..... or "Honda recommends that (name a part) be replaced every 'x' number of miles", but it is always YOUR choice, without any pressure. You will NOT find "upselling" at Walt's Auto Service. Prior neglect of your own automobile is certainly not to be blamed on ANY repair shop. Any "unexpected" repairs that are brought to your attention at Walt’s are simply a testament to the thoroughness of their highly-experienced technicians' inspections. As far as who "works the magic" in the service bays; Walt's employs two technicians, Francisco and Randy. Francisco is a fully certified ASE Service Technician/Specialist and has been servicing cars at Walt's for at least a couple of decades, I believe, and Randy has been there for many, many years as well. Talk about technicians that know EVERY one of their customer's cars..... inside and out. If my car was ever stuck out in the desert or anywhere else with a major problem, I would have it towed to Walt's Auto Service in Torrance without a second thought.

Found Walt's Auto Service when I was looking for a different auto repair shop for my 1990 Honda CRX SI, a long time ago. The independent Honda repair shop where I had been a customer for many years changed owners and it was time to move on. I've been a customer at Walt's Auto Service for........what must be going into a second decade by now. I first found them on a "Top 10" list in Auto Club's Westways Magazine of auto repair shops in Southern California. Then I began to notice that they made the "Daily Breeze's South Bay's Best" awards list year after year.Hondas and Toyotas (and their associated makes) are what Walt's primarily repairs, but they are certainly perfectly able to diagnose and repair other makes as well. I took my 1990 Honda CRX SI to Walt's for many years until I gave it up in 2010, and now my 2010 Honda Accord is there for every oil change, service.....whatever it needs. At my very first Walt's visit, I liked how I could see AND watch (if I chose) my car being attended to, simply by standing in the customer parking area. All nine bays are visible. At Walt's, the standard is integrity, thorough inspections, industry-standard pricing (or better), Genuine Honda/Toyota parts and same day service is the "norm" (with rare exceptions).This small, very personal staff has never disappointed. Kay, the owner and manager, is at the shop everyday and interacts with every customer. Paul, the ASE Certified Service Consultant and ASE Master Technician, will always explain and show everything on the car that is an issue, without even having to ask him. (He knows I will look up parts online on my own otherwise). I ask for these "teaching moments" and Paul always "makes time" to be sure that every customer is satisfied with the work when they drive away. He shows me the old, busted parts that came off my car, even if he has to scrape up the remains off the floor (and he has).Paul will always tell a customer "the whole situation". He never insists that any particular repair must be done immediately; unless, of course, there is a clear and/or catastrophic failure with a part, system, etc. If a repair or part replacement doesn't HAVE to be done today, Paul might say, "I would take care of (name a repair) within the next 'x' number of miles"..... or "Honda recommends that (name a part) be replaced every 'x' number of miles", but it is always YOUR choice, without any pressure. You will NOT find "upselling" at Walt's Auto Service. A car owner's OWN prior neglect of their automobile is certainly not to be blamed on ANY repair shop. Any "unexpected" repairs brought to your attention at Walt's are simply a testament to the thoroughness of their highly-experienced technicians' inspections. As far as who "works the magic" in the service bays, Walt's employs two technicians, Francisco and Randy. Francisco is a fully certified ASE Service Technician/Specialist and has been servicing cars at Walt's for at least two decades, I believe, and Randy has been there for many, many years as well. Talk about technicians that know EVERY one of their customer's cars..... inside and out.If my car was ever stuck out in the desert or anywhere else with a major problem, I would have it towed to Walt's Auto Service in Torrance without a second thought.

My first review was about 4 years ago and I am still a very happy customer! I use my car for work and drive much more than the average Joe. Paul always tells me "the way it is" and of course I give push back.....and we converse on about priorities and such to determine what is best for my car and my wallet. Kay, Paul and they guys are nice, honest and good people. Not only that; they have wifi and good coffee too. ;) Of course I'd recommend them!